Privacy Policy

This Privacy Policy describes how The Dewberry Charleston (“The Dewberry,” “we,” “us”), located at 334 Meeting Street, Charleston, SC 29403, collects, uses, and shares information when you visit this website. Questions about this policy can be sent to reservations@dewberryhotels.com.

Information You Provide

When you submit an inquiry, event request, or careers form, or sign up to receive email from us, we collect the information you enter — typically your name, email address, phone number, and the details of your message or request. We use this information to respond to you, plan your event or visit, and, where you have opted in, to send you marketing email.

Reservations

Room reservations made through this site are completed in a booking engine operated by Sabre Hospitality (SynXis). Payment and reservation details you enter there are collected and processed by Sabre on our behalf and are governed by Sabre’s privacy practices in addition to ours. This website does not itself collect or store payment card information.

Email Marketing

If you opt in to receive email from The Dewberry, your contact details are stored with Revinate, our guest-marketing platform, and used to send you news and offers. Every marketing email we send includes an unsubscribe link, and you can opt out at any time.

Cookies & Analytics

We use cookies and similar technologies to understand how the site is used and to improve it. These services set cookies on our behalf:

• Google Analytics — anonymous usage statistics such as pages visited and time on site. You can opt out with the Google Analytics opt-out browser add-on.
• Microsoft Clarity — usage analytics, including heatmaps and session replays that show how visitors interact with pages.
• Siteimprove Analytics — site quality and usage analytics.

Advertising

We use advertising and remarketing tags from Google Ads, Meta (Facebook), and Microsoft Advertising. These allow us to measure our advertising and to show you Dewberry ads on other sites and platforms after you visit ours. You can manage ad personalization through Google Ads Settings, Meta Ad Preferences, and Microsoft Ad Settings, or opt out of many ad networks at aboutads.info.

How We Share Information

We do not sell your personal information. We share it only with the service providers named above (Sabre Hospitality, Revinate, Google, Meta, Microsoft, Siteimprove), with providers who help us operate the hotel and this website, and where required by law.

Your Choices & Rights

You can set your browser to refuse or delete cookies; the site will continue to work. Depending on where you live, you may also have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, email reservations@dewberryhotels.com and we will respond as required by applicable law.

Retention & Security

We keep personal information only as long as needed for the purposes described here — responding to your inquiry, managing your stay or event, or sending email you have asked for — and we use reasonable administrative and technical safeguards to protect it.

Children

This website is not directed to children, and we do not knowingly collect personal information from anyone under 16.

Changes to This Policy

If we change this policy, we will post the updated version on this page with a new effective date.