Policies

Arrival & Departures

Requests for early check-ins & late check-outs will be handled based on hotel availability at the time of check-in. We invite you to enjoy our amenities while we accommodate your luggage with our compliments in a secure location until your room is available or you’re ready to depart. Should you need to confirm an earlier arrival than the hotel’s standard check-in time or a departure later than check-out, please contact the hotel directly in advance.

Failure to notify the front desk in advance may result in additional charges, including, but not limited to, late check-out fees and/or an extra night’s charges being applied to your bill.

Cancellation Policy

Our booking policy allows for full refunds on reservations that are canceled within 72 hours. Reservations must be canceled at least 72 hours prior to the 4 PM (EST) check-in on the day of your arrival to avoid a penalty fee of a one-night stay inclusive of taxes.

Please note: contracted group rates or special promotions may follow a different cancellation policy as stated and outlined at the time of booking.

Rates

Rates are in US Dollars, per room, per night based on occupancy for two guests. Rates are subject to availability and applicable tax and service charges. Please note these may change without notice.

Deposits

When booking with us, we require a one-night room deposit inclusive of applicable fees and taxes. We charge this deposit at the time of booking. All reservations must be guaranteed with a valid credit card.

Fees & Taxes

Room rates are subject to 14% occupancy tax and a nightly destination fee of $2.

In-room Dining orders are subject to a 22% service charge, a $6 delivery fee, and applicable taxes. Fees and taxes are subject to change without notice.

Early Departure

All departures prior to the date agreed at the time of check-in will be subject to charges equivalent to a one-night stay inclusive of taxes. If a reservation is reduced in length of stay within the cancellation period, a penalty fee may apply.

Resort Accessibility

ADA-compliant guest rooms are available and should be reserved in advance. Our Signature King, Grand King, and Grand Queen ADA rooms are graciously appointed to be entirely ADA Accessible. Our ADA rooms come equipped with a wheelchair-accessible bathroom entry, a roll-in shower with a diverter for a hand-held shower, and grab bars at the shower and toilet. The rooms have a level floor plan for wheelchair access and ADA-compliant window drapery and a shear pull rod. For more information, please contact the hotel directly.

Valet Parking

Overnight parking is available at the prevailing rate of $58 per night, with valet service offered at a daily rate of $30.

Pets

We apologize for any inconvenience, but pets are not permitted. For recommendations on local pet care and lodging, please contact a member of our Guest Services team at (843) 558-8000.

We understand that some guests require the assistance of a service animal. Under the ADA, people with disabilities have the right to be accompanied by their service animals if they have been trained to perform disability-related tasks for the benefit of a person with a disability. The ADA does NOT cover “emotional support animals”.

Rollaway Beds

While we do not offer rollaway beds, we are able to accommodate extra guests in our suites that have sofas. Please be aware these are not sofa beds.

Smoke-free Facility

The Dewberry maintains a smoke-free environment throughout the hotel. Smoking is not allowed within any of our guestrooms, public spaces or on the rooftop terrace. If this policy is violated, guests will be charged the maximum cleaning fee.

Lost & Found

The Dewberry is not responsible for lost, damaged, or stolen personal items. All rooms are equipped with in-room safes, and our Front Office offers a safety deposit box facility. Should any guests lose personal belongings while staying at The Dewberry, if recovered, the item will be recorded as ‘found.’ The Dewberry keeps detailed records of all “found” items, which will be stored in Lost & Found. We will ship items back at the guest’s expense. Any items in the Lost & Found that are not claimed within thirty (30) days will be donated to a local charity or discarded.

Damage & Loss

A guest will be charged at or after departure for repairs required to return a guest room to sale-able condition if damage occurs to the room or fixtures during a stay.

After-Party Policy

After-parties are not allowed in The Living Room or other common areas of the hotel. This policy applies to all contracted events, including weddings. We kindly ask that all guests adhere to the designated hours of operation in the hotel’s outlets.

Hurricane Policy

In the event of a hurricane watch or warning, as issued by the National Weather Service or state officials, the hotel will release any guest of their reservation or group contract obligation as long as the guest or group gives the hotel notice that they wish their reservation or group contract to be canceled.

Firearm Policy

Firearms and weapons are strictly prohibited on hotel premises, except for authorized law enforcement officers or individuals who have received explicit permission from the Managing Director. This policy applies to both concealed and non-concealed weapons, regardless of whether the individual is licensed to carry.

Photography Policy

To respect our guests’ privacy, The Dewberry does not allow unauthorized photography or videography on property.

Media photoshoots must be scheduled through media@dewberryhotels.com.

On-site photography and videography will be permitted in the following circumstances: contracted meetings, events, and weddings, which must be coordinated in advance through sales@dewberryhotels.com.

Gift Card Policy

Donation Gift Certificates: Valid for one (1) year from the event date.

Gift Cards: Valid for four (4) years from the original date of issue.